Shipping policy

Delivery Times

Below is the average delivery time for our orders:

  • Order Processing: Once an order is placed, it takes 1-3 business days to process. Orders placed on weekends or holidays may take slightly longer.
  • Shipping Time: After processing, delivery typically takes 7-15 business days for international shipments.

We strive to make the ordering and delivery process as smooth as possible. If you have any questions or concerns, please contact our customer service team.

How to Place an Order

  1. Select Your Product: Go to the product page and click the “Add to Cart” button. Make sure you have chosen the correct size, color, or variant.
  2. Proceed to Checkout: Click “Proceed to Checkout” and enter your shipping and billing information. Double-check that all details are accurate.
  3. Review Your Order: On the review page, confirm that all information is correct before proceeding.
  4. Select Payment Method: Lentes offers a variety of secure, SSL-encrypted payment options:
    • Credit/Debit Cards (Visa, Mastercard, AMEX, Discover)
    • PayPal
    • Apple Pay
    • Klarna (Buy Now, Pay Later – U.S. customers only)
  5. Complete Order: Click “Complete Order” and follow the instructions for your chosen payment method.

If you encounter any issues while placing your order, our customer service team is available to assist.

Shipping Costs

  • Shipping Costs: All orders are shipped to your U.S. address at a fixed shipping cost, which will be displayed at checkout.
  • Free Shipping Policy: For standard orders within the U.S., shipping is complimentary on most items. Any exceptions (e.g., oversized items) will be clearly noted.

Order Fulfillment

We strive to process and ship orders quickly. Please note:

  • International shipments from Asia may take longer due to transit times and customs processing.
  • High demand or global events (e.g., pandemics or natural disasters) may cause temporary delays.
  • To ensure timely dispatch, contact info@lentesbrand.com if you need assistance or have urgent delivery needs.

Notes

  • All shipping times are estimates and may vary depending on carrier performance and customs.
  • Customers are responsible for providing accurate shipping information. Lentes is not liable for delays or misdelivery due to incorrect addresses.
  • We occasionally ship orders in batches to reduce costs and environmental impact. Thank you for helping us support sustainable practices.